R.M. Young Company
 

For USA Customers

Complete service and support is available for all YOUNG products.  Our service department can analyze and service your equipment for a nominal fee to bring the unit back into specifications.  Replacement parts are also available for customers who wish to service their own instruments.

 

For customers outside the USA

Most R. M. Young Company distributors outside of the USA are able to provide local service and support.   Please contact our distributor in your area to determine the availability of service or if the product may need to be shipped to the R. M. Young Company.  If for any reason this is not practical, please contact us directly.

 

Repairs or Maintenance

  • Contact us at service@youngusa.com or call 231-946-3980 to assist in determining the nature of the problem and whether your equipment must be returned to our factory.
  • If it is determined that the equipment requires factory service, we will issue a return materials authorization (RMA) number.

 

Calibration

Contact us at service@youngusa.com or call 231-946-3980 to request a return materials authorization (RMA) number.

 

Return of Goods other than above

Follow the same procedure as for Calibration. Return Policy

 

Returned Material Authorization (RMA) Form

Using the RMA number issued by our factory service team, please complete the RMA form and return it to service@youngusa.com.  Please include a copy of the form inside the shipping carton whenever possible.

RMA Form instructions / RMA Form   

 

 

 

Products may not be returned without prior authorization and a RMA number issued by the R. M. Young Company.  

 

Harmful Substances

All products returned must be clean and uncontaminated by harmful substances such as hazardous chemicals, insects, and pests.  Any equipment that is returned uncleaned may be subject to refusal of service or additional fees and delays.

 

Packaging and Shipment

  • Pack the equipment in the original shipping cartons when possible.
  • Include the completed RMA form with the equipment (inside the shipping carton is suggested) or email it to service@youngusa.com.
  • Do not include cabling, power supplies, etc. unless relevant to the repair/issues with equipment.
  • Mark the RMA number on the outside of the carton/shipping label.
  • Ship to:

R.M. Young Company

Attn: Service Dept / RMA #         

2801 Aero Park Drive

Traverse City, Michigan 49686

USA

  • Ship via UPS or FedEx, or other traceable method.  Note that customer is responsible for all shipping charges.  Insure package(s) against damage or loss.

 

 

R. M. Young Company will contact you via email with a confirmation of receipt of goods.  You will subsequently be contacted with an estimate for repair or calibration prior to work being initiated.  Please refer to the issued RMA number should you have any questions regarding the equipment you returned.